FAQs

Support

Frequently Asked Questions

Everything you need to know before and after you order. Can't find your answer? Reach us directly at support@astomania.com.

Product

6 questions

Vantra is corded, so you get consistent full power the entire time you're cleaning - no battery to charge or run down mid-room.

Yes. The two-brushroll system is built to handle carpets and bare floors in the same pass without swapping heads.

The brushroll is self-cleaning by design, releasing wrapped hair instead of trapping it, so you won't need to cut hair out by hand.

Every Vantra ships with the vacuum, a crevice tool, an upholstery tool, and a precision duster.

Yes. The hand vac (about 3 lbs) detaches from the wand for stairs, shelves, car interiors, and anywhere above the floor.

Vantra comes with a 1-year limited warranty covering manufacturing defects. Contact support@astomania.com if you run into an issue.

Shipping

4 questions

Orders are processed and dispatched within 24 hours. Delivery typically takes 6-8 business days to the US, UK, Australia, and Canada.

We currently ship to the United States, United Kingdom, Australia, and Canada. We're not shipping outside these countries at this time.

Shipping is free on every order to the countries we currently serve.

You'll receive a tracking number by email once your order ships. You can also check status any time via the "Track Your Order" link in our site navigation.

Returns and Refunds

4 questions

Every order is backed by a 30-day money-back guarantee. If Vantra isn't the right fit, return it within 30 days of delivery for a full refund.

Email support@astomania.com with your order number and we'll send return instructions within one business day.

Once we receive your return, refunds are processed within 5-7 business days back to your original payment method.

Contact us within 7 days of delivery with a photo of the damage, and we'll send a replacement or refund at no cost to you.

Orders and Payment

3 questions

We accept all major payment methods shown at checkout, processed securely through our payment provider.

Email support@astomania.com as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Our support team is reachable at support@astomania.com - we typically respond within one business day.

Still have a question?

Email us at support@astomania.com and we'll get back to you within one business day.

Contact Support